As a driver, your primary contact with your company and your daily workload is with your truck driver dispatcher. You need them to set your schedule, find the best routes and keep you moving down the road.
They need you to meet deadlines, work well with customers, and most importantly be safe, efficient and prepared for navigating the roads. So we were wondering: How is your relationship with your truck driver dispatcher?
In a recent Facebook poll we found that 75% of you said you DO have a good relationship with your dispatcher. That’s great news! In the past, we’ve had drivers mention specifically that their favorite part about their job was the relationship with their dispatcher. But what about the 25% of truck drivers that are struggling?
What can help improve your relationship with your dispatcher?
In life, any relationship worth having, takes effort to grow and prosper. That’s true in both personal and professional relationships. To help your working relationship thrive, here are 3 things to keep in mind when working to improve your relationship with your dispatcher.
1. KEEP THINGS PROFESSIONAL
Every relationship deserves mutual respect. In a business relationship, respect is a must. Ensure each conversation is suitable for a business relationship. Always use appropriate language with any co-worker, even when there’s a heated issue. You and your dispatcher are a team, and you both want to be successful.
2. KEEP LINES OF COMMUNICATION OPEN
When communicating with your dispatcher, be clear, honest and to the point. Respect their time and respond to messages and calls promptly. As soon as there’s an issue or a potential problem, let them know. They are working to get you the best information they can in a timely fashion. Be sure to do your part as well.
3. UNDERSTAND THEIR POINT OF VIEW
You certainly have tough job. Navigating every kind of traffic and weather conditions for long hours each day is stressful. But what about your dispatcher?
Though they’re not in the cab with you, they are dealing with a lot back at the office. Dispatchers have to manage every driver’s current situations. Add to that: conflicting timelines, ever-changing logistics, multiple customer expectations, management’s expectations, as well as what’s going on in their own life, and they just might be willing to trade for your road closures or horrific traffic jams. When you’re having a bad day, remember that they might be as well. In any relationship, a little bit of empathy can go a long way.
Even for those truck drivers that enjoy a great working relationship with their dispatcher, it’s worth the extra effort to keep that relationship solid. Keeping your conversations professional, ensuring there’s good lines of communications in place, and having a good understanding of each other’s perspective are crucial for your team’s success.
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