Does helping people find their dream job sound like a great gig? That’s our core mission and it’s done by our Customer Support Specialists, affectionately referred to as our “Match Maker Team.” If you enjoy talking with people, you’re organized, and you want to join an enthusiastic team that is on a shared mission to change CDL driver recruiting, let’s talk.
This is a work-from-home, part-time position with a flexible schedule (15-30 hours per week), which can include weekends and early evening shifts based on your availability. This is an entry position ($14-$16 per hour depending on experience) with career opportunities in a quickly growing start-up company.
Essential Duties
- Engage CDL drivers about job opportunities that fit their profile. This role is primarily focused on outbound calling to Drive My Way community CDL drivers. This is not a sales position.
- Educate CDL job seekers about matched job opportunities (phone, email, text, and chat).
- Review, update and assist with registering drivers and updating their profiles.
- Serve as driver-facing subject matter expert on the specific job opportunities and hiring requirements for our clients.
- Facilitate Q&A between drivers and hiring managers and provide feedback to clients about how their jobs are being received by job seekers.
- Support client-specific processes including driver inviting, screening and scheduling.
- Maintain driver relationships to increase engagement, demonstrate the value of our technology and services, troubleshoot problems and provide exceptional customer service.
- In collaboration with the Customer Support Team Leaders and Customer Success Managers, understand customer goals and help activate driver engagement strategies to support them.
- Represent the voice of the customer by providing feedback to the Marketing, Sales and Product Development teams for improvements.
- Maintain driver and job level information in our Client Relationship Management (CRM) system.
- Manage & create reports to help track our performance on driver engagement by client and across clients.
Education and Experience
- Associates Degree or Bachelor’s Degree in entrepreneurship, marketing, communications, human resources, business or other related fields.
- 1+ years of experience in a service-oriented client facing role, such as, but not limited to customer success, account management, customer service, talent acquisition, sales, business development, etc.
- Experience using phone, text, chat in a customer support role strongly preferred.
- Experience or working knowledge of recruiting and/or the trucking/transportation industry a plus.
Knowledge and Skills for Success
- Ability to learn and use a variety of technologies and services (voice, chat, SMS) to engage drivers. You must be a quick learner and very comfortable with a variety of technologies (primarily browser based).
- Enjoys spending time engaging job seekers and helping them find jobs that meet their needs. This position requires significant time talking with truck drivers seeking jobs.
- Excellent verbal communication skills.
- Detail oriented with excellent data entry skills.
- Exceptionally organized and disciplined with a high level of reliability and follow through.
- Able to multi-task and move between accounts and drivers with ease.
- Proactive, fast learner, with demonstrated ability to wear multiple hats and thrive in a fast-paced, ever evolving start-up environment.
- Enthusiastic and passionate about how Drive My Way can help CDL drivers.
- Cooperative, team player with cross functional, growth mindset.
